PRIVACY POLICY
PRIVACY POLICY This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, including any amendments relating to electronic records in various applicable statutes. This electronic record is generated by a computer system and does not require any physical or digital signatures. This Privacy Policy (“Privacy Policy”) is published in accordance with Section 43A of the Information Technology Act, 2000 and Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPI Rules”). Where applicable, this Privacy Policy also incorporates relevant principles of the General Data Protection Regulation (“GDPR”) for users located outside India. This Privacy Policy describes how VyroHotels and Homes Pvt. Ltd. (“VyroHotels,” “we,” “us,” or “our”) collects, receives, stores, processes, uses, and protects your personal information when you access or use our website (www.vyrohotels.com), mobile application, and related services (collectively, the “Platform”). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the collection and use of your information in accordance with this Privacy Policy. This Privacy Policy applies to all users (“Users”) of the Platform, including visitors, registered users, and customers who make bookings through the Platform. For the purposes of GDPR, where applicable, VyroHotels acts as the “data controller” of your personal information. This Privacy Policy is intended to provide you with clear and transparent information regarding: • The types of information collected from users, including personal and sensitive personal data • The purposes for which such information is collected and processed • The methods and means by which such information is used • The circumstances under which such information may be shared or disclosed to third parties • The measures taken by VyroHotels to protect your information 1.Information We Collect VyroHotels may collect different types of information about you in order to provide and improve its services. This information is broadly categorized into Personal Information and Non-Personal Information. 1.1 Personal Information “Personal Information” refers to any information that can be used to identify you directly or indirectly. This may include, but is not limited to: • Name • Age and gender • Email address • Phone number • Residential or mailing address • Identification details (where required for bookings) VyroHotels may collect Personal Information when you: • Create or register an account on the Platform • Make hotel bookings or transactions • Fill out forms, surveys, or feedback requests • Communicate with VyroHotels through email, chat, or other channels • V oluntarily provide information while using the Platform 1.2 Non-Personal Information “Non-Personal Information” refers to information that does not directly identify you as an individual. This may include: • Demographic information (such as preferences or general location) • Device and browser information • Website usage data (such as pages visited, time spent, and interactions) • IP address and approximate location VyroHotels may collect such information automatically through the use of cookies, log files, and other standard tracking technologies when you interact with the Platform. 2. How We Collect Information VyroHotels collects information through various methods depending on how you interact with the Platform. The data collection practices described below apply to all users of the Platform. 2.1 Information Provided by You (Registration and Use) VyroHotels may collect Personal and Non -Personal Information directly from you when you: • Register or create an account on the Platform • Make bookings or transactions • Fill out forms, surveys, or provide feedback • Communicate with VyroHotels via email, chat, or other channels Providing certain information may be necessary to access specific features or services of the Platform. Failure to provide required information, or failure to maintain accurate and up -to-date information, may result in restricted access, suspension, or termination of your account. 2.2 Information Collected Automatically Even if you access the Platform without registering, VyroHotels or its third- party service providers may automatically collect certain Non-Personal Information about your usage of the Platform. This may include your device information, browser type, IP address, and interaction with the Platform. This information may be collected using the following technologies: a. Cookies Cookies are small data files stored on your device that help improve your experience on the Platform. They allow VyroHotels to recognize your device, remember preferences, and enhance functionality. Most browsers accept cookies by default, but you can modify your browser settings to decline cookies. However, disabling cookies may limit certain features or functionality of the Platform. b. IP Address An IP address is a unique number assigned to your device when you access the internet. VyroHotels may automatically collect IP addresses to: • Monitor usage and traffic patterns • Improve platform performance • Enhance security c. Web Beacons Web beacons (also known as pixel tags) are small electronic files used to monitor user activity. VyroHotels may use web beacons in emails or on the Platform to determine whether emails are opened or links are clicked. d. Usage Tracking VyroHotels may collect information about how you interact with the Platform, including: • Pages visited • Features used • Time spent on the Platform • Content interactions This data helps improve services, personalize user experience, and analyze Platform performance. 3. How We Use Your Information VyroHotels uses the information collected from you for various purposes related to providing, improving, and securing the Platform and its services. Where applicable (including for users in the European Union), we process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”), and rely on lawful bases such as consent, contractual necessity, and legitimate interests. 3.1 Providing and Managing Services VyroHotels uses your information to: • Create and manage your account • Process bookings and transactions • Provide customer support and respond to your queries • Enable features and functionality of the Platform 3.2 Platform Operations and System Administration VyroHotels may use Non-Personal Information for operational purposes, including: • Monitoring system performance and traffic • Diagnosing technical issues • Improving platform functionality and user experience • Analyzing user behavior and trends 3.3 Personalization and User Experience VyroHotels may use cookies, IP addresses, and usage data to: • Personalize content and recommendations • Display relevant services and offers • Improve overall user experience 3.4 Communication with Users If you have registered an account or used our services, VyroHotels may use your Personal Information to: • Send booking confirmations and service-related updates • Verify your identity • Notify you of important account or security-related information • Respond to your inquiries or support requests 3.5 Promotional and Marketing Communications VyroHotels may send you promotional emails, offers, or updates about services, events, or partner offerings. You may opt out of receiving such communications at any time by: • Clicking the “unsubscribe” link in the email, or • Contacting us at support@vyrohotels.com Once your opt-out request is processed, you will no longer receive promotional communications unless you choose to opt back in. 3.6 Contact and Correspondence Records If you contact VyroHotels via email, phone, or other means, we may retain a record of your communications, including any information provided, for purposes such as: • Resolving your queries or issues • Improving customer support • Maintaining service records You may request deletion of such records, subject to applicable legal obligations, by contacting us at support@vyrohotels.com . 3.7 Business Transfers In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the relevant third party as part of the transaction, subject to applicable data protection laws. 3.8 Sharing of Information VyroHotels may share your information with third parties as described in this Privacy Policy and in accordance with applicable laws, including for the purposes of providing services, processing payments, and complying with legal obligations. 4. Access and Correction of Personal Information You have the right to access, update, and correct your Personal Information provided to VyroHotels. Upon request, VyroHotels will allow you to review, update, or correct your Personal Information, subject to verification of your identity and applicable legal requirements. You may also request deletion of your Personal Information by contacting us at support@vyrohotels.com . VyroHotels will make reasonable efforts to delete such information from its systems. However, certain information may be retained where required for legal, regulatory, security, or operational purposes, or due to backup and archival processes. To protect your privacy and security, VyroHotels may take reasonable steps to verify your identity before granting access to your data or processing any correction or deletion requests. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities carried out under your account. 5. Disclosure of Information to Third Parties VyroHotels does not sell, trade, or rent your Personal Information to third parties. However, VyroHotels may disclose your information in the following circumstances: • Legal Requirements: Where disclosure is required to comply with applicable laws, regulations, court orders, or legal processes • Law Enforcement Cooperation: To cooperate with law enforcement authorities or government agencies in connection with investigations or legal proceedings • Protection of Rights and Safety: Where necessary to protect the rights, property, or safety of VyroHotels, its users, or the public VyroHotels ensures that any such disclosure is carried out in accordance with applicable data protection laws. 6. Data Security and Safeguards VyroHotels takes the protection of your Personal Information seriously and implements appropriate technical and organizational measures to safeguard it against unauthorized access, misuse, alteration, disclosure, or destruction. 6.1 Security Measures VyroHotels maintains reasonable security practices and procedures, which may include: • Encryption and secure data transmission practices • Secure storage and controlled access to Personal Information • Regular review of data collection, storage, and processing practices • Electronic and physical safeguards to prevent unauthorized access Access to Personal Information is restricted to authorized employees, contractors, and agents who require such access to perform their duties. All such personnel are bound by confidentiality obligations and may be subject to disciplinary action, including termination, in case of unauthorized use or disclosure. 6.2 Data Storage and International Transfers VyroHotels’ infrastructure is primarily cloud-based, and data may be stored and processed on servers located in India or other jurisdictions. Your information may be accessed by VyroHotels’ employees, agents, or service providers in India or other countries solely for the purpose of providing services and fulfilling contractual obligations. If you are located outside India, please note that your information may be transferred to and processed in countries that may have different data protection laws than your country of residence. Where applicable (including for users in the European Economic Area), such transfers are carried out in accordance with applicable legal requirements and are necessary for the performance of services provided to you. 6.3 Third-Party Links and Services The Platform may contain links to third-party websites or services that are not operated or controlled by VyroHotels. VyroHotels is not responsible for: • The privacy practices of such third-party websites • The content, products, or services offered by such third parties • The security of any data you provide directly to them These third parties may have their own privacy policies and data collection practices. Users are advised to review the privacy policies of such third-party websites before providing any information. 7. Rights of Users (Including EU Data Subjects) If you are located in the European Union or in a jurisdiction that provides similar data protection rights, you may have certain rights in relation to your Personal Information. These rights may be exercised subject to applicable laws and verification of your identity. 7.1 Your Rights You may have the following rights: • Right of Access: To request access to the Personal Information we hold about you and information on how it is used and shared • Right to Data Portability: To receive your Personal Information in a structured, commonly used, and machine-readable format and request its transfer to another party, where technically feasible • Right to Rectification: To request correction of inaccurate or incomplete Personal Information • Right to Erasure (Right to be Forgotten): To request deletion of your Personal Information, subject to applicable legal obligations • Right to Restrict Processing: To request that we limit the processing of your Personal Information in certain circumstances • Right to Object: To object to processing of your Personal Information, including for marketing purposes 7.2 Exercising Your Rights To exercise any of the above rights, you may contact us at support@vyrohotels.com . We may require proof of identity before processing your request to ensure the security of your data. VyroHotels will respond to your request within a reasonable timeframe, typically within one (1) month, unless extended as permitted by applicable law. 7.3 Limitations Certain rights may be subject to limitations. For example, we may not be able to provide or delete data where: • It would affect the rights of another individual • It is required to comply with legal or regulatory obligations • It is necessary for the establishment, exercise, or defense of legal claims 7.4 Complaints If you have concerns about how your data is being processed, you may contact us directly. You also have the right to lodge a complaint with a relevant data protection authority in your jurisdiction. 8. Changes to This Privacy Policy VyroHotels may update or modify this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Any updates will be posted on the Platform, and your continued use of the Platform constitutes your acceptance of such changes. 9. Children’s Privacy The Platform is not intended for use by individuals under the age of 18 years. VyroHotels does not knowingly collect Personal Information from minors. If we become aware that a minor has provided Personal Information, we will take steps to delete such information. If you believe that a minor has submitted Personal Information to VyroHotels, you may contact us at support@vyrohotels.com , and we will take appropriate action to remove such data. 10. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Information, you may contact us at: Email: support@vyrohotels.com